Terms of Service

Last updated: September 1, 2026

Welcome to PawUrnCo, LLC ("PawUrnCo," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website www.pawurnco.com (the "Site") and the purchase of our products and services. By accessing or using our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.

1. Eligibility

You must be at least 18 years old to use our Site and place orders. By using our Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are under 18, you may use our Site only with the involvement and consent of a parent or legal guardian.

2. Products and Orders

Product Descriptions

We strive to provide accurate product descriptions, images, and pricing on our Site. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free. Because our products are handcrafted, each piece is unique and may vary slightly from the images shown. Colors may also vary due to monitor settings and the natural characteristics of materials.

Custom Orders

Many of our products are custom-made to order based on your specifications and uploaded photos. By placing a custom order, you grant us a limited, non-exclusive license to use, reproduce, and modify your uploaded photos and personalization details solely for the purpose of creating your custom product. We may use anonymized images of completed custom products for portfolio and marketing purposes unless you opt out at the time of order.

Order Acceptance

Your order is an offer to purchase our products. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraudulent activity. We will confirm acceptance of your order by sending an order confirmation email. If we are unable to fulfill your order, we will notify you and issue a full refund.

Pricing

All prices are listed in US Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, customs duties, or shipping fees, which will be calculated at checkout. We reserve the right to correct any pricing errors and to cancel orders placed at incorrect prices.

3. Payment

We accept the following payment methods: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. Payment is processed securely through our PCI-DSS compliant payment processors. We do not store your full credit card information on our servers. By providing payment information, you represent and warrant that you are authorized to use the payment method provided. You agree to pay all charges incurred by you or on your behalf through your account.

4. Shipping and Delivery

Please refer to our Shipping Policy for detailed information about shipping methods, delivery times, and international shipping. Estimated delivery times are provided as estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events beyond our control. Risk of loss and title to products passes to you upon delivery to the shipping carrier.

5. Returns and Refunds

Please refer to our Return & Refund Policy for detailed information about returns, exchanges, and refunds. Because many of our products are custom-made, we have specific policies regarding returns of personalized items. We offer a 100% satisfaction guarantee for manufacturing defects.

6. Intellectual Property

All content on our Site, including but not limited to text, images, logos, designs, graphics, product descriptions, and the overall look and feel of the Site, is the property of PawUrnCo or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, display, perform, or create derivative works from any content on our Site without our prior written consent. "PawUrnCo" and our logo are trademarks of PawUrnCo, LLC.

7. User Accounts

You may create an account on our Site to facilitate ordering and track your purchases. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information when creating an account and to update your information as needed. You must notify us immediately of any unauthorized use of your account or any other security breach. We reserve the right to suspend or terminate accounts at our discretion, including for violation of these Terms or suspected fraudulent activity.

8. Prohibited Conduct

When using our Site, you agree not to:

• Violate any applicable laws, regulations, or these Terms.
• Use our Site for any fraudulent or unauthorized purpose.
• Attempt to gain unauthorized access to our systems, networks, or user accounts.
• Interfere with or disrupt the operation of our Site or servers.
• Upload or transmit any malicious software, viruses, or harmful code.
• Scrape, crawl, or otherwise collect data from our Site using automated means without our permission.
• Reproduce, copy, sell, resell, or exploit any portion of our Site or content without authorization.
• Submit false or misleading information, including fake reviews or testimonials.
• Use our Site to harass, abuse, or harm others.

9. Limitation of Liability

To the fullest extent permitted by applicable law, PawUrnCo and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use our Site; (b) any conduct or content of any third party on our Site; (c) any content obtained from our Site; and (d) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

Our total liability for any claim arising out of or relating to these Terms or your use of our Site or products shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or $500, whichever is greater. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

10. Disclaimer of Warranties

Our Site and products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that our Site will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that any product will meet your expectations or that defects will be corrected, except as expressly provided in our satisfaction guarantee.

11. Indemnification

You agree to indemnify, defend, and hold harmless PawUrnCo and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney's fees) arising from (a) your use of and access to our Site; (b) your violation of any term of these Terms; (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (d) any claim that your uploaded content caused damage to a third party. This defense and indemnification obligation will survive these Terms and your use of our Site.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or your use of our Site shall be resolved exclusively in the state or federal courts located in Multnomah County, Oregon, and you consent to the personal jurisdiction of such courts. Before filing a lawsuit, both parties agree to first attempt to resolve the dispute through good-faith negotiation for a period of 30 days.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice by posting the updated Terms on our Site and notifying registered users via email. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Site after any revisions become effective, you agree to be bound by the revised Terms.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable, consistent with the intent of these Terms.

15. DMCA Copyright Infringement Notice

We respect the intellectual property rights of others and expect our users to do the same. In accordance with the Digital Millennium Copyright Act of 1998 (DMCA) (17 U.S.C. § 512), we will respond promptly to claims of copyright infringement made in connection with our Site. If you believe that material on our Site infringes your copyright, you may submit a notification pursuant to the DMCA by providing our Designated Copyright Agent with the following information in writing:

• A physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material (including the specific URL);
• Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address;
• A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Designated Copyright Agent:
PawUrnCo, LLC
Attn: Copyright Agent / DMCA
Email: [email protected]
Phone:

Please note that under the DMCA, you may be held liable for damages (including costs and attorneys' fees) if you materially misrepresent that material or activity is infringing. We may also provide the alleged infringer with a copy of your notification, and we may disclose your identity to the alleged infringer in accordance with applicable law.

Counter-Notification: If you believe that material you posted on our Site was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with our Designated Copyright Agent. A counter-notification must include the following information:

• Your physical or electronic signature;
• Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
• A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled;
• Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or if you reside outside the United States, for any judicial district in which we may be found), and that you will accept service of process from the person who provided the original copyright notification or an agent of such person.

If we receive a valid counter-notification, we may restore the removed material within 10-14 business days unless we receive notice from the original complaining party that they have filed a court action seeking to restrain the allegedly infringing activity.

16. Termination

We reserve the right, in our sole discretion, to terminate or suspend your access to our Site, your user account, or any portion thereof, at any time and for any reason, including but not limited to a breach of these Terms, suspected fraudulent or illegal activity, or inactivity. We may also terminate or suspend accounts that are determined to be engaging in abusive, disruptive, or harmful behavior toward other users, our employees, or our brand.

Upon termination, your right to use our Site will immediately cease. If we terminate your account for a breach of these Terms, we may, in our sole discretion, refuse to allow you to create a new account or access our Site in the future. Termination of your account does not relieve you of any obligations or liability accrued prior to termination, and any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, limitation of liability, indemnification, and governing law provisions.

If you wish to terminate your account, you may do so by contacting us at [email protected]. Please note that we may retain certain information about you and your orders as required by law or for legitimate business purposes, as described in our Privacy Policy.

17. Force Majeure

We shall not be liable or responsible to you, nor be deemed to have defaulted under or breached these Terms, for any failure or delay in fulfilling or performing any obligation under these Terms, when and to the extent such failure or delay is caused by or results from acts beyond our reasonable control, including but not limited to:

• Natural disasters, including but not limited to earthquakes, hurricanes, tornadoes, floods, wildfires, and pandemics/epidemics;
• Acts of war, terrorism, civil unrest, riots, revolutions, or insurrections;
• Government actions, including but not limited to embargoes, sanctions, trade restrictions, quarantines, and mandatory shutdowns;
• Labor disputes, strikes, lockouts, or work stoppages (whether involving our employees or those of our suppliers or service providers);
• Supply chain disruptions, material shortages, or delays in shipping or transportation;
• Power outages, internet service disruptions, or failures of third-party services or infrastructure;
• Any other cause beyond our reasonable control, whether or not similar to the foregoing.

During a force majeure event, our obligations under these Terms shall be suspended for the duration of the event. We will use reasonable efforts to notify you of the occurrence of a force majeure event and to resume performance as soon as reasonably practicable. If a force majeure event continues for more than 30 consecutive days, either party may terminate these Terms by providing written notice to the other party, and we will issue a refund for any orders that cannot be fulfilled due to the force majeure event.

18. Third-Party Links and Content

Our Site may contain links to third-party websites, services, or resources that are not owned or controlled by PawUrnCo. These links are provided for your convenience and reference only, and the inclusion of any link does not imply endorsement, approval, or recommendation by us of the linked website or its content. We have no control over, and assume no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services. We strongly advise you to read the terms of service, privacy policies, and other terms and conditions of any third-party websites that you visit.

Our Site may also contain user-generated content, reviews, testimonials, or comments posted by third parties. We do not endorse, verify, or guarantee the accuracy, completeness, or reliability of any user-generated content, and such content does not necessarily reflect the views or opinions of PawUrnCo. We reserve the right, but not the obligation, to monitor, review, edit, or remove any user-generated content at any time and for any reason, in our sole discretion.

19. Electronic Signatures and Consent (E-SIGN Act)

By using our Site, creating an account, placing an order, or clicking "I agree" or "I accept" (or any similar button or checkbox) in connection with these Terms or any other agreement or policy presented to you on our Site, you agree to be legally bound by such terms and you consent to the use of electronic signatures and electronic records in connection with your transactions with us. Your affirmative action (including clicking a button or checking a box) constitutes your electronic signature, and such electronic signature is legally binding and has the same force and effect as a handwritten signature, in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) (15 U.S.C. § 7001 et seq.) and the Uniform Electronic Transactions Act (UETA) as adopted in applicable jurisdictions.

You also consent to receive electronic communications from us, including but not limited to order confirmations, shipping notifications, account updates, legal notices, and marketing communications (subject to your right to opt out of marketing communications as described in our Privacy Policy). These communications may be delivered to you via email, in-app notifications, or other electronic means. You agree that any such electronic communication satisfies any legal requirement that a communication be in writing.

You have the right to withdraw your consent to receive electronic communications at any time by contacting us at [email protected]. However, please note that withdrawing your consent to receive electronic communications may affect our ability to provide certain services to you, and you may no longer be able to place orders or receive order notifications electronically. If you withdraw your consent, we may provide you with paper copies of communications upon request, subject to applicable fees.

20. Notices

All notices, requests, demands, and other communications required or permitted to be given under these Terms shall be in writing and shall be deemed to have been duly given:

• To us: When delivered by email to [email protected] (with confirmation of receipt). Notices sent by email shall be deemed given upon confirmation of receipt; notices sent by certified mail shall be deemed given upon receipt (or the first attempted delivery if delivery is refused).
• To you: When delivered to the email address associated with your account (with confirmation of receipt), or when sent by first-class mail, postage prepaid, to the billing or shipping address associated with your account. Notices sent by email shall be deemed given upon confirmation of receipt; notices sent by first-class mail shall be deemed given three (3) business days after mailing.

It is your responsibility to keep your contact information (including your email address and mailing address) up to date. We shall not be liable for any failure to receive a notice if such failure results from inaccurate or outdated contact information on your part.

21. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, Cookie Policy, and any other policies or terms referenced herein or posted on our Site, constitute the entire agreement between you and PawUrnCo regarding the subject matter hereof and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between you and us regarding such subject matter.

No modification, amendment, or waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of PawUrnCo (or, in the case of a waiver, by the party against whom the waiver is to be enforced). No failure or delay by either party in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment or transfer in violation of this provision shall be null and void. We may assign, transfer, or delegate any of our rights or obligations under these Terms, in whole or in part, to any third party at any time without notice or consent, including in connection with a merger, acquisition, reorganization, or sale of assets.

22. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: [email protected]
• Email: [email protected]