Accessibility Statement

Last updated: September 1, 2026

PawUrnCo, LLC ("PawUrnCo," "we," "us," or "our") is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to make our website www.pawurnco.com (the "Site") accessible to all visitors, including those with visual, auditory, motor, or cognitive disabilities.

1. Our Commitment

We believe that everyone deserves equal access to information and services, regardless of ability. Our commitment to accessibility extends to our website, customer service, and all digital communications. We strive to create an inclusive online experience that allows all customers to browse our products, place orders, and access information about our custom pet memorials with ease.

We recognize that accessibility is an ongoing effort, and we are committed to continuously evaluating and improving our website to meet and exceed accessibility standards.

2. Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities. WCAG 2.1 Level AA covers a wide range of recommendations for making web content more accessible, including principles for perceivability, operability, understandability, and robustness.

Key accessibility features implemented on our Site include:

• Semantic HTML: Proper use of HTML5 semantic elements (header, nav, main, section, article, footer, etc.) to provide structure and meaning for assistive technologies.
• Keyboard Navigation: All interactive elements are accessible via keyboard, with visible focus indicators. A "skip to main content" link is provided for keyboard users.
• Alternative Text: All meaningful images include descriptive alt text. Decorative images are marked as decorative to be ignored by screen readers.
• Color Contrast: Text and interactive elements maintain sufficient color contrast ratios (minimum 4.5:1 for normal text, 3:1 for large text) to meet WCAG AA standards.
• Responsive Design: The Site is fully responsive and works across desktop, tablet, and mobile devices, with text that scales appropriately.
• Form Accessibility: All form fields have associated labels, required fields are clearly indicated, and error messages are descriptive and associated with the relevant field.
• ARIA Attributes: Appropriate ARIA (Accessible Rich Internet Applications) roles and labels are used where native HTML semantics are insufficient.
• Navigation: Consistent navigation structure with clear labels, breadcrumb navigation, and multiple ways to locate content.
• Media: Videos include captions where applicable, and auto-playing media is avoided.
• Readable Text: Clear typography with adequate line spacing, paragraph spacing, and font sizes that can be resized without breaking layout.

3. Compatibility with Assistive Technologies

Our Site is designed to be compatible with common assistive technologies, including but not limited to:

• Screen readers such as JAWS, NVDA, VoiceOver (macOS/iOS), and TalkBack (Android)
• Screen magnification software
• Speech recognition software
• Alternative input devices (switch controls, eye-tracking, etc.)
• Browser accessibility features (text resizing, high contrast mode, etc.)

We regularly test our Site with these technologies and conduct automated accessibility scans using industry-standard tools. However, please note that different assistive technologies and browser combinations may render content differently, and we are committed to addressing any compatibility issues that are brought to our attention.

4. Known Limitations

Despite our best efforts, there may be some limitations to the accessibility of our Site. We are actively working to address these and improve the overall accessibility experience. Known areas of ongoing improvement include:

• Some third-party embedded content (such as maps, videos, or social media widgets) may have accessibility limitations that are outside of our direct control. We work with our third-party providers to encourage accessibility improvements.
• Some legacy PDF documents may not be fully accessible. We are in the process of remediating these documents and ensuring all new documents meet accessibility standards.
• Our live chat widget may have limited keyboard navigation in certain browser configurations. We are working with our chat provider to improve this.
• Some complex interactive features may require additional testing with specific assistive technology combinations.

We view these limitations as opportunities for improvement and are committed to resolving them as quickly as possible.

5. Feedback and Reporting Accessibility Issues

We welcome your feedback on the accessibility of our Site. If you encounter any accessibility barriers or have suggestions for improvement, please let us know. We take all feedback seriously and will work to address any issues promptly.

To report an accessibility issue or request assistance, please contact us using any of the following methods:

• Email: [email protected]
• Phone: (Mon–Fri, 9am–5pm PST). If you are deaf or hard of hearing, you may contact us via email or through your preferred relay service.
• Email: [email protected]

When reporting an accessibility issue, please provide as much detail as possible, including:

• The specific page or URL where you encountered the issue
• A description of the accessibility barrier
• The assistive technology, browser, and device you are using (if applicable)
• Your contact information so we can follow up with you

We aim to respond to all accessibility feedback within 3 business days and to resolve reported issues as quickly as possible. If we are unable to resolve an issue immediately, we will provide you with an estimated timeline for resolution and, where possible, offer an alternative way to access the information or service.

6. Alternative Access to Products and Services

If you are unable to use our website due to an accessibility barrier, we are happy to provide alternative ways to access our products and services, including:

• Placing orders over the phone with a customer service representative
• Receiving product information, descriptions, and images via email or mail
• Completing custom order processes via phone or email with personalized assistance
• Providing documents in alternative formats (large print, audio, etc.) upon request

To request alternative access, please contact us at [email protected] We will work with you to find a solution that meets your needs.

7. Our Accessibility Efforts

Our ongoing accessibility efforts include:

• Regular automated accessibility scans of our website using industry-standard tools
• Manual accessibility testing by our team, including keyboard-only navigation testing and screen reader testing
• Periodic third-party accessibility audits by qualified accessibility professionals
• Accessibility training for our web development and content creation teams
• Incorporating accessibility requirements into our website design and development processes
• Monitoring accessibility regulations and guidelines to ensure ongoing compliance
• Engaging with users with disabilities to gather feedback and identify areas for improvement

8. Legal Compliance

This Accessibility Statement is provided in support of our efforts to comply with applicable accessibility laws and regulations, including but not limited to:

• Americans with Disabilities Act (ADA): We strive to ensure our website is accessible in accordance with Title III of the ADA, which prohibits discrimination on the basis of disability in places of public accommodation.
• Section 508 of the Rehabilitation Act: While we are not a federal agency, we reference Section 508 standards as part of our accessibility framework.
• California Unruh Civil Rights Act and Disabled Persons Act: We are committed to ensuring accessibility for California residents in accordance with state law.
• European Accessibility Act (EAA): For our European customers, we strive to meet the accessibility requirements of the EAA where applicable.

Nothing in this Accessibility Statement shall be construed as a waiver of any legal rights or remedies available to users with disabilities.

9. Updates to This Statement

We may update this Accessibility Statement from time to time to reflect changes in our accessibility practices, improvements to our website, or changes in applicable laws and standards. We will post the updated statement on this page with a new "Last updated" date. We encourage you to review this statement periodically to stay informed about our accessibility efforts.

10. Contact Us

If you have any questions, concerns, or feedback regarding this Accessibility Statement or the accessibility of our website, please contact us:

• Email: [email protected]
• Email: [email protected]

Thank you for helping us make our website more accessible for everyone. Your feedback is invaluable in our ongoing efforts to create an inclusive online experience.